charter Archive

  • Survey says pay TV customer service is at new heights

    Survey says pay TV customer service is at new heights

    Posted on May 31, 2010 | No Comments
    ACSI results tree information
    The American Customer Satisfaction Index has been tracking the satisfaction of pay TV customers since 2001, and in that time the results have never been as high as they were in the first quarter of 2010 -- thanks to the new players. Verizon's FiOS service lead the charge with a score of 73 out of a 100 with U-Verse close behind at 72. Dish Network was right in line behind those two with 71, while DirecTV moved in the opposite direction, as the rest of the industry, dropping three points to 68 -- which is stil above the overall overage of 66 for the entire pay TV business. Not a big surprise that Charter, Comcast and Time Warner brought down the average by brining up the rear scoring 60, 61 and 61. Although this is a trend headed in the right direction it is hardly stellar as the average for other sectors like wireless, utilities, health care and even motion pictures is considerably higher.

    Survey says pay TV customer service is at new heights originally appeared on Engadget HD on Mon, 31 May 2010 11:03:00 EST. Please see our terms for use of feeds.

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  • Charter Communications to file for bankruptcy

    Charter Communications to file for bankruptcy

    Posted on February 12, 2009 | No Comments

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    Okay, so we hate to be blunt, but if there was one cable carrier out there just waiting to crash, it was Charter. The company famous for engaging in less-than-forthright contest practices and perpetually finding ways to perturb subscribers has just announced that a Chapter 11 filing isn't too far away. In fact, a recent press release makes clear that it "intends to implement its financial restructuring through a Chapter 11 filing to be initiated on or before April 1, 2009." As per the agreement, all debt holders will reportedly be paid in full, with Paul Allen keeping the largest voting interest in the company. Of course, shareholders' stake in the company will be canceled, but the decision will supposedly reduce debt by around $8 billion. As expected, the company has assured subscribers that its services will continue to operate throughout the debt restructuring process, but we wouldn't expect service to get any better in the coming months.

    [Via AP, thanks Vanbrothers]

    Charter Communications to file for bankruptcy originally appeared on Engadget HD on Thu, 12 Feb 2009 14:28:00 EST. Please see our terms for use of feeds.

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